The Human Rights and Civil Integration Committee hearing the Report by the Georgian National Energy and Water Supply Regulatory Commission for 2020
The Committee heard the Annual Report by the GNERC for 2020 and the independent audit on financial accounts, introduced by the Chair of the Commission, David Narmania.
He dwelt on the main directions of the activity and stressed the development of the regulatory frame and harmonization with the legislation of the Energy Union.
He overviewed the tendencies in energy and water supply sectors for 2020 and touched upon the pricing and tariff regulations.
According to him, due to the pandemic in 2020, the Government had to, in March-May and November-December, establish the restrictions which had a negative effect on the economy of the country.
“The hereof restrictions had a respective impact on the general index of energy”, - he stated and emphasized the measures undertaken in view of improvement of the service.
The Committee also heard the report by the Public Defender on the rights of the customers in the energy and water supply sector for 2020.
According to the PD Salome Vardiashvili, in view of the efficiency of the Energy Ombudsman, the regional offices have been established in the West and East parts of the country. In 2020, the company was conducting its activity online and strived to increase public awareness.
“In the accounting period, the Public Defender on Water Supply and Sewerage Issues has officially registered 567 applications, though, it is not a complete picture since, due to the pandemic, the greatest part of the applications have been received via the social networks and phone”, - she stated.
The study of the applications revealed various issues related to the ungrounded accrual, absence of the damaged system, low pressure of water supply etc.
These applications demonstrate the problems of the consumers requiring constant monitoring and analysis.